Personal Data
Name：Cui Lixin
Gender：F
Birth Date：April. 15, 1967
Nationality：Chinese
Acadamic Position：Professor
Degree：Ph.D
Research Fields: Service Management, Quality Management, OperationsManagement, Service Quality and Service Innovation
Teaching: Operations Management, Managerial Economics
Phone：68912844
E-Mail：cuilixin@bit.edu.cn
Address：No 434 Main Building, 5 South Zhongguancun Street, Haidian District, Beijing
Education
09.1985-07.1989, School of management, Tianjin University, B.A.
09.1993-06.1996, School of management, Tianjin University MBA
09.1997-07.2000, Business School of Nankai University Ph. D
Acadamic Positions
07.2000-07.2002, Lecturer at School of Management and Economics, Beijing Institute of Technology
07.2002-07.2021, Associate Professor at School of Management and Economics, Beijing Institute of Technology
06.2006-06.2007, Visiting Scholar at University of South Carolina
Since 07.2021, Professor at School of Management and Economics, Beijing Institute of Technology
Affiliations
Expert of service certification comprehensive group of CNCA, State Administration for Market Regulation (SAMR), 2017;
Expert of ISO/CASCO/JWG59 work group，2020；
Director of industrial engineering branch of China Society for optimization methodand economic mathematics, 2017;
China Soft Science Research Association, member of the council, 2015
Director of Marketing Management Professional Committee of China Management Modernization Research, 2021
POMS（Production and Operations Management Society）Membership, 2021
Professional Certifications
Teacher Certification
Publications-Papers, Journal Articles, Conference Articles
Journal Papers:
[1] Jia Xinguang, Cui Lixin. (2022). Research on After-sales Service Quality Improvement of B Company Based on Dynamic Evaluation System[J]. China Business & Trade，20:121-125.
[2] Lixin Cui, Yunguo Mu, Zhiyang Shen, Wenxuan Wang. (2022). Energy transition, trade and green productivity in advanced economies[J]. Journal of Cleaner Production, 361(2022) 132288: 1-10. https://doi.org/10.1016/j.jclepro.2022.132288（SCI, IF=11.072）
[3] Lixin Cui, Ruxue Dong, Yunguo Mu, Zhiyang Sheng*, Jiatong Xu. (2022). How policy preferences affect the carbon shadow price in the OECD[J]. Applied Energy, 311(2022) 118686: 1-12. https://doi.org/10.1016/j.apenergy.2022.118686（*corresponding author）（SCI, IF=9.746）
[4] Lixin Cui, Yonggui Wang, Weiming Chen, Wen Wena, Myat Su Han. (2021). Predicting determinants of consumers’ purchase motivation for electric vehicles: An application of Maslow’s hierarchy of needs model[J]. Energy Policy, 151(2021) 112167: 1-8. https://doi.org/10.1016/j.enpol.2021.112167. （SCI, IF=5.042）
[5] He, R.; Chen, X.; Chen, C.; Zhai, J.; Cui, L*. (2021). Environmental, Social, and Governance Incidents and Bank Loan Contracts[J]. Sustainability, 13, 1885. https://doi.org/10.3390/su13041885. （*corresponding author）（SCI, IF=2.576）
[6] Zhensheng Chen, Xueli Chen, Xiaoqing Gan, Kaixuan Bai, Tomas Baležentis and Lixin Cui*. (2020). Technical Efficiency of Regional Public Hospitals in China Based on the Three-Stage DEA[J]. International Journal of Environmental Research and Public Health, 17, 9383; doi:10.3390/ijerph17249383. （*corresponding author） （SCI, IF=2.468）
[7] Liu, R., Cui, L., Zeng, G., Wu, H., Wang, C., Yan, S., & Yan, B. (2015). Applying the fuzzy SERVQUAL method to measure the service quality in certification & inspection industry[J]. Applied Soft Computing, 26, 508-512. （SCI, IF=5.472）
[8] Lixin Cui. (2012). Applying Fuzzy Comprehensive Evaluation Method to Evaluate Quality in Crisis & Emergency Management[J]. COMMUNICATIONS IN STATISTICS-THEORY AND METHODS, 41(21): 3942-3959.（SCI & EI）
[9] Lixin Cui, Ru Liu, Kaicheng Qiu. (2017). Applying fuzzy TOPSIS in B2B service quality measuring: China certification and inspection industry[J]. IEEE Conference Publications: 2017 International Conference on Service Systems and Service Management,1-5. （EI）
[10] Yonggui Wang, Lixin Cui, Lan Ding, Shuang Ma. (2010). The Empirical Study of Comparative Advantage of Chinese and Indian Service Industries: A comparative Perspective[J]. Proceedings of the 2010 IEEE ICMIT, 10: 384-389. (EI)
[11] Cui Lixin, Hou Qiang. (2021). Dynamic pricing model of High-Speed Railway based on opportunity cost[J]. Journal of railways, 43 (3): 9-17.
[12] Jigang We, Lixin Cui. (2020). The construction of emergency management system based on the control experience of COVID-19[J]. China SciTechnology Business, 3(3): 25-27.
[13] Cui L., Liang Y., Li Y. (2020). The study of customer involved service innovation under the crowdsourcing: A case study of MyStarbucksIdea.com [J]. Journal of Industry - University Collaboration, 2(1): 22-33. https://doi.org/10.1108 /JIUC -12-2019-0018
[14] Lin Xiaguang, Cui Lixin*. (2020). Study of design and application of service quality measurement system of S company based on SERVQUAL [J]. Development & Innovation of Machinery & Electrical Products, 33(6): 145-147. （*Corresponding author）https://doi.org/10.1108/JIUC -12-2019-0018
[15] Cui Lixin, He Zhen. (2019). Research of the impact mechanism on customer flow experience from frontline technology infusion model[J]. Journal of Information and Management, 4(4-5): 1-11.
[16] Yang Jingyu, Cui Lixin*, Li Yiling. (2019). A research on the impact of customer perceived value based on social class theory[J]. Journal of Information and Management, 4(4-5): 44-57.（*Corresponding author）
[17] Liu Jiawei, Gao Huiying, Cui Lixin*, Zhu Jiayin, Wu Yixuan. (2019). Research on evaluation indicator system of customer-perceived service quality on WeChat social network[J]. Journal of Information and Management, 4(4-5): 58-69. （*Corresponding author）
[18] Dai Pengbo, Li Ying, Wang Lu, Qian Yaoyao, Yang Yining, Cui Lixin*. (2019). The research of the impact mechanism of customer education on customer involvement[J]. Journal of Information and Management, 4(4-5): 33-43. （*Corresponding author）
[19] Liu Hui, Cui Lixin*, Yao Ting, Li Rongrong. (2019). A Personalized Recommendation Method Based on Collaborative Filtering Algorithm[J]. International Journal of Business and Economics Research, 8(5): 297-302. doi: 10.11648 /j.ijber2019 0805.16. （*corresponding author ）
[20] Cui Lixin. (2019). Design of top-level system for student-centered cultivating mode with pull method based on supply chain view[J]. Journal of Beijing Institute of Technology(social sciences edition), 21: 267-270.
[21] Jin Dan, Huang Lei, Cui Lixin*. (2019). Research on influence factors of user acceptance of intelligent voice assistant[J]. Journal of Beijing Institute of Technology(social sciences edition), 21: 360-364.（*Corresponding author）
[22] Jin Dan, Zhang Jiaojiao, Li Yiling, Cui Lixin*. (2020). Research on an improved collaborative filtering algorithm-Taking the movie recommendation system as an example[J]. International Business, 1:128-141.（*Corresponding author）
[23] Cui Lixin. (2020). The current situation and future trends of customerperceived service quality measurement technology[J]. China Quality Certification, 2: 73-75.
[24] Xie Yachen, Cui Lixin*. (2019). Dynamic pricing og intelligent express cabinet[J]. Logistics Technology, 38(10): 114-119. （*Corresponding author）
[25] Lixin Cui, Liyuan Xu. (2016). A Study Application of Six Sigma in Nursing Quality Management----A Case Study of Ward B in Hospital A[J]. China Soft Science, 43-57.
[26] Lixin Cui, Rongfang Zhang. (2014). Research on Service Quality Management of Heritage Tourism in Chinese Duan-inkstone Culture County[J]. Transactions of Beijing Institute of Technology. 34(2), 22-25.
[27] Lixin Cui, Zhenxing Wang. (2014). The analysis of motivation of customer involved service innovation[J]. China Soft Science, 314-322.
[28] Peng Wang, Lixin Cui. (2014). The study of B2B service quality measurement for business trip based on customer perceived[J]. China Soft Science, 170-178.
[29] Xiaoping Guo, Lixin Cui, Danni Liu. (2014). The study of service quality measurement for internet education[J]. China Soft Science, 305-313.
[30] Lixin Cui. (2012). The Study on the Possibility of Application for Traditional Trade Competitive Index in New Industries [J]. Commercial Times, 578(31): 44-45.
[31] CUI Li-xin. (2011). Competitive Analysis of Defense Acquisition Market Using the Theory on Economy of Scale[J]. ACTA ARMAMENTARII, 32(1): 139-144. (EI)
[32] Lixin Cui. (2009). The Study about the Export Situation of the Service Product in China based on SWOT Model[J]，Science of Science and Management of Science and Technology, 12:70-72.
[33] Fenggang Yang, Lixin Cui. (2008). The Apply Study of cobweb theorem on the Price Predict[J], Science of Science and Management of Science and Technology, 3:241-243.
[34] Hui Luo, Lixin Cui, Lijie Feng. (2008). The Exploration on Evaluation Model of Emergency and Crisis EventsManagement[J]. Science of Science and Management of Science and Technology, 3:125-127.
[35] Lijie Feng, Hui Luo, Lixin Cui. (2008). The Reseach on the Quality Management of Emergency and Crisis Events [J]. Journal of Beijing Institute of Technology(Social Science Edition), 10(2): 39-43.
[36] Lixin Cui. (2004). The Exploration of Applying Mobilization on New Area[J]. Journal of Beijing Institute of Technology(Social Science Edition), 6(3): 15-18.（awarded by Chinese government）
[37] Lixin Cui. (2004). The Importance of Personal Credit Rating System[J], Journal of Jinlin economics and management College, 4: 34-36.
[38] Lixin Cui, Na Lian. (2003). Demand Analysis about Credit Rating System in China[J], Journal of Beijing Institute of Technology(Social Science Edition), 5(5): 86-88.
[39] Lixin Cui, Zhidong Song. (2003). The Problems and Suggestions about Chinese Credit Rating Industry [J]. Journal of Beijing Institute of Technology (Social Science Edition), 5(2): 56-59.
[40] Lixin Cui, Longbin Wang. (2003). Research on Market Demand of Credit Ranking Industry [J]. Journal of Jinlin economics and management College, 17(4): 18-20.
[41] Lixin Cui. (2001). Research on the Method of Value Curve Evaluation of Customer Perceived Service Quality [J]. Nankai Business Review, 6: 21-24.
[42] Lixin Cui, Shuying Wang. (2001). The Key Point of Improving Technology Innovation——Protection of Knowledge Property Right [J]. Journal of Jinlin economics and management College, 15(6): 10-12.
[43] Lixin Cui, Jin Xu, Zhenhua Guo. (2001). The Research on Applying SERVQUAL Method to Improve Customer Perceived Service Quality [J].Chinese Management Science, 9(10): 63-68. (SSHP)
[44] Han Jinglun, Cui Lixin. (1999). Research on communication barriers in multinational enterprises [J]. Nankai management review, 5: 011. (CSSCI, if = 5.415)
Conference Papers (partly):
[1] 2017 The 14th International Conference on Service Systems and Service Management（ICSSSM2017）, School of Management Science and Engineering, Dongbei University of Finance and Economics, Topic: Applying Fuzzy TOPSIS in B2B Service Quality Measuring: China Certification and Inspection Industry.
[2]2017 Thought Leader Conference on Marketing Strategy in Digital, Data-rich, and Developing Environments, Business School, UIBE, Topic: The Study of Decision Behaviors of Customer involved Tourism Service innovation----A Case of Zhangjiakou Skiing Tourism.
Professional practice standards or public policies formulated in recent five years
[1] Deng Yunfeng; Wu Shan; Liang Jina; Liu Wenwen; Hao Suli; Fu binyou; Cui Lixin; Liang Lijuan; Han Jianjun; Zhang Li; Meng Wei, Standard of conformity assessment service quality measurement method and Application Guide (Rb / T 056-2020), 2020-08-26.
[2] China National Certification and Accreditation Administration, service certification in China (white paper), August 1, 2018.
[3] Conformity assessment-Requirements for bodies providing audit and certification of management systems — Part 13: Competence requirements for auditing and certification of compliance management systems (ISO/IEC TS 17021-13), 2021-12-01.
Publications-Books
[1] Cui Lixin (2003). Service quality evaluation model [M], Beijing Economic Daily Press.
[2] Cui Lixin (2004). Service industry quality evaluation [M], Taiwan Wunan book publishing company.
[3] Yang xiulong, Cui Lixin. (2017). China service theory system [M], Beijing Institute of Technology Press.
[4] Cui Lixin, Liu tie. (2019). Research on long-term mechanism for improving publishing service quality [M], Beijing Institute of Technology Press.
[5] Cui Lixin. (2020). Theory and technology of service quality management [M], Beijing Institute of Technology Press. (Beijing Institute of Technology "double first-class" construction boutique publishing project)
[6] Wei Jigang, Cui Lixin. (2020). Development status, trend and Prospect of China's service industry, economic Blue Book: analysis and prediction of China's economic situation in 2020 [M]. Social science literature press
Personal and Acadamic Awards
Hsu Shih-Yun, Ning Dehuang, Cui Lixin, Arch Woodside, Storytelling research of Travelers’ Self-Reports: Etic Analyses of How Visitors Interpret Places and Own Experiences in China[C]. 2008 SMA Proceedings, Advances in Marketing: Issues, Strategies and Theories, Society for Marketing Advances, 357-358. 2008. The BEST PAPER in the Tourism Marketing Track, 2008
Acadamic and Consultancy Projects
[1] National Natural Science Foundation of China, 72174021. Evaluation of smart public service quality from the perspective of public perception: action mechanism and policy choice, 2022/01-2025/12, 480000, under research, presided over.
[2] Beijing Social Science Foundation, research on effective ways to improve the public safety awareness and self rescue and mutual rescue ability of the capital public, 2021/07-2022/06, 80000, closed, presided over.
[3] Guiding topic of the Ministry of industry and information technology, suggestions on policies and measures to improve the quality level of industrial products, 2021/07-2021/11, closed, presided over.
[4] State market supervision and administration, quality culture construction universal reading project, 2020/01-2020/12, 100000, closed, presided over.
[5] Beijing Natural Science Foundation, 9192018, research on customer participation service innovation process based on social information processing theory, 2019/01-2021/12, 200000, closed, presided over.
[6] National key research and development program (NQI)—Study on key technology of service certification(project), Study on technology of service quality measurement based on the background of networking and informatization(task), 2016YFF0204104, Study on selecting and design of service quality measurement indicators based on the background of networking and informatization(subtask2), 2016/07-2019/06, 165000, closed, presided over.
[7] National key research and development program (NQI)—Study on key technology of service certification(project), Study on technology of service quality measurement based on the background of networking and informatization(task), 2016YFF0204104, Study on methods of service quality measurement based on the background of networking and informatization(subtask3), 2016/07-2019/06, 165000, closed, presided over.
[8] State Administration of Press, Publication, Radio, Film and Television, A-2014-11-1, The study of publishing quality improvement system, 2014/08-2015/06,closed, presided over.
[9] National Science Foundation of China, 71471017, Research on the mechanism of tacit knowledge transfer in Chinese transnational enterprises based on the tutor network, 20014/01-2017/12, closed, presided over.
[10] General project of NSFC, 71471017, research on tacit knowledge reverse transfer mechanism of Chinese multinational enterprises based on tutor network, 2014/01-2017/12, 600000, closed, participated.
[11] The national study abroad fund management committee launched the fund project for the scientific research of returned overseas students, and the research on the quality evaluation system of emergency management for public emergencies,2010/09-2012/06, 20000, closed, presided over.
[12] The research project of the 12th Five Year Plan of Heilongjiang development and Reform Commission, the research on the 12th Five Year Plan of national economic mobilization, construction and development of Heilongjiang Province, the research on the 12th Five Year Plan of transportation combat readiness of Heilongjiang Province, 2010/01-2010/12, 180000, closed, presided over.
[13] Project of Guangdong Development and Reform Commission, research on the 12th Five Year Plan of Guangdong Province, 2009/09-2010/12, 100000, closed, participated.
[14] Project of the development and Reform Commission of Inner Mongolia Autonomous Region, research on the 12th Five Year Plan of Inner Mongolia Autonomous Region, 2009/01-2009/12, 200000, closed, participated.
[15] Project of development and Reform Commission of Inner Mongolia Autonomous Region, pilot study on energy mobilization in Inner Mongolia Autonomous Region, 2009/01-2012/12, 150000, closed, participated.
[16] Scientific research project of the national development and Reform Commission, discipline construction of national economic mobilization, 2007/01-2012/01, 2 million, closed, participated.
[17] Scientific research project of the national development and Reform Commission, infrastructure construction of national economic mobilization education and training, 2006/01-2011/01, 1.05 million, closed, participated.
[18] Humanities and Social Sciences Planning Project of the Ministry of education, 09yjc630010, research on dynamic early warning and utility optimization of coal mine safety management ability, 2009/01-2012/12, 50000, closed, participated.
[19] Scientific research project of the national development and Reform Commission, research on the production capacity of materials and equipment required for national economic mobilization by the army participating in non military operations such as rescue and disaster relief, 2008/09-2011/12, 100000, closed, participated.
[20] Scientific research project of the national development and Reform Commission, research on the socialization of military logistics, 2007/09-2009/12, 120000, closed, participated.
[21] Henan mine rescue and disaster relief center project, research on emergency management quality evaluation system for public emergencies, 2006/01-2007/12, 60000, closed, presided over.
[22] Project of Beijing Municipal Commission of science and technology, research on independent innovation and intellectual property protection of enterprises in Beijing, 2004/01 - 2007/12, 400000, closed, participated.
[23] Project of Beijing Fangshan District government, research on the Eleventh Five Year Plan of Beijing Fangshan District, 2005/01-2005/12, 300000, closed,participated.
[24] Project of Beijing Municipal Development and Reform Commission, research on the Eleventh Five Year Plan of Beijing national economic mobilization, 2005/01-2005/12, 150000, closed, participated.
[25] Project of the policy and structural reform department of the Ministry of science and technology, development report of China's private science and technology enterprises, statistics and information database construction, 2003/01-2007/12, 600000, closed, participated.
[26] General project of National Natural Science Foundation of China, key research project of China Canada University Industrial Cooperation Organization (ccuipp), 70042010, research on Competitiveness Evaluation and support system of Chinese Service Enterprises -- Taking telecom enterprises as an example, 2001/01-2002/12, 15000, closed, participated.
[27] General project of NSFC, 79870047, research on evaluation methods and management of customer perceived service quality, 1999/01-2001/12, 78000, closed, participated. The expert appraisal grade of research results is "excellent".
